Key Account Manager-IHEEZO-Buffalo​/Syracuse-NY

Key Account Manager-IHEEZO-Buffalo/Syracuse-NY

Buffalo/Syracuse

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an entrepreneurial company that celebrates innovation, patient access, and a commitment to global clinical mission.

Job Summary

The Key Account Manager (KAM) maintains existing business with a focus on expanding sales in a defined geographic region, reporting to the Area Sales Director and promoting IHEEZO and Triesence. This highly motivated self‑starter offers solutions to challenges, maintains a positive presence with internal and external customers, is well organized and can multitask in a continuously changing, dynamic ophthalmic market environment.

• Meet or exceed quarterly sales revenue and product goals
• Take 100% ownership and accountability to reach the goals set by the company
• Develop new customers while retaining the existing customer base
• Effectively close business deals in a timely and professional manner
• Entrepreneurial mindset to analyze, develop, and grow territory business
• Grow the business through organic pull‑through with additional products and adding new customers
• Call on ophthalmic healthcare professionals in defined markets
• Develop critical physician and staff relationships within the assigned geography
• Utilize all internal resources when developing quarterly action plans or handling problem accounts
• Provide weekly new business forecasts and updates
• All sales activity is adequately recorded in CRM, with next steps summarized
• Competent in PowerPoint, Excel, Word & Outlook
• Maintain an in‑depth and professional level understanding of our ophthalmic product portfolio
• Articulate the compelling advantages of the products/formulations and our solutions that complement them
• Act with a sense of urgency at all levels of customer care and follow up
• Collaborate with internal departments and peers
• Travel throughout the assigned geography on a routine basis (≈80% field, overnight stays)
• Utilize the designated CRM system – Salesforce
• Understand the Pharmaceutical Industry’s Code of Practice and comply with all state and federal legislation and regulatory requirements
• Manage expenses responsibly and ethically
• Resourceful thinker that finds the resources available to win and prosper
• Act as liaison for customer complaints or issues with continual follow‑up
• Submit all required reports, including monthly expense reports, on time

Knowledge, Skills & Abilities

• Bachelor’s degree in a related field
• 3+ years of buy and bill sales and/or medical device sales experience
• Ophthalmology experience in Retina preferred but not required
• Ability to build, develop, and foster longstanding customer relationships
• Quick absorption of product and practice information and offer of resonant solutions
• Experience executing strategic and targeted business plans around priorities and goals
• Proficient with MS Office (Word, Excel, PowerPoint)
• Clinical understanding in ophthalmology preferred
• Knowledge of physician decision‑making for therapies
• Excellent presentation and interpersonal skills
• Solid judgment and initiative
• Superior communication and written skills
• Ability to multitask and adjust priorities as needed
• Good problem‑solving and analytical skills
• Proficiency with Salesforce CRM

Travel

Approximately 75% weekly travel in the defined territory with overnight stays.

As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.