Senior Account Manager

Overview

SENIOR ACCOUNT MANAGER (Account Supervisor), Account Services Department
(This role will be based out of our Syracuse, New York or Rochester, New York offices, or remote within the United States)

The Senior Account Manager manages and leads day to day relationships with key/top-tier accounts, becoming the client's trusted partner and point of contact. They partner with account leadership to deliver operational and delivery excellence, speed to market, resource optimization and profitable management of their businesses.

Growth mindset individual who is responsible for building organic growth plans solving for their client s business challenges.

Highly organized and accountable project leaders who build strong relationships and strive to solve our client s larger business challenges.

The Senior Account Manager ensures projects are completed as proposed — on time, within budget, profitably, and with a minimum of disruption to daily activity of client or agency. As required to employ a range of thinking and decision-making skills, such as “what if,” “critical” and “judicious” approaches to client issues and initiatives. Demonstrate the ability to organize workload and workflow.

Account Supervisors are expected to effectively present the agency’s decisions, recommendations and creative products to a range of client audiences.

Expectations:

Act as a Consultant. Become a brand expert. Become a client expert. Fully engage and contribute to opportunities for new ideas. Ideate with teams. Research what clients have done in the past to learn from. Ensure we are delivering successfully and be accountable to the financial health of the clients.

Responsibilities:

• Acts as voice of client on day-to-day work
• Understands and shares client business & marketing objectives
• Drives work forward providing thoughtful input & briefs
• Contributes to client s organic growth
• Responsible for the client budget, managing costs & profitability, deliverables and resources
• Owns budget tracking, billing and after-action reports
• Provide marketing leadership on client business and internally. Knows the why and stays curious.
• Manages & delivers projects by developing project plans & scopes, estimates along with understanding resourcing assignments and ensures they are adhered
• Ensures QA & QC is integrated into project plans and is executed to provide high quality outputs
• Responsible for ensuring business requirements are understood, documented and met.
• Influence the efficiency and quality of work while advocating for the agency/client relationship
• Identify potential project risks and develop contingency plans
• Serve as a mentor/coach and/or direct manager to more junior team members and support the development of these team members
• Understand & respect every department’s role in delivering great work and building relationships
• Uphold agency core values. Enter time on a daily basis.

Requirements:

• 5+ years of agency experience in an account management role
• Experience working with CPG (Consumer Packaged Goods) clients
• Bachelor’s degree in advertising, marketing, business or related degree required
• Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies
• Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications
• Ability to communicate effectively, both orally and in writing
• Ability to read, write, analyze and interpret general business periodicals and professional journals
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to analyze and solve problems
• Excellent organizational skills
• Excellent attention to detail
• Ability to work independently and as part of a team is a must

WHY WE RE HIRING?

The short answer? We re looking to keep a good thing going. An independently owned full-service marketing agency, Pinckney Hugo Group has grown consistently over the past 20 or so years.

We ve created…