Program Manager of Client Services

Overview

Program Manager of Client Services – Emergency Shelter – Full Time. Join the Rescue Mission Team!

Shift: Sundays through Thursdays (7:00am-3:30 pm)

Salary: $70,000 Annually

The Rescue Mission is seeking a Full Time Program Manager of Client Services to work in our Syracuse Emergency Shelter. The Program Manager of Client Services manages processes and provides direct leadership and guidance to the case management team of the Emergency Shelter and Day Center. This position ensures that the Emergency Shelter is operational and staffed 365 days per year with customer service at the highest level towards all clients.

• Supervise, coach, and develop case management staff through effective recruitment, training, and ongoing support, while maintaining a fully staffed schedule that meets operational needs, including evenings and weekends.
• Monitor client services to ensure excellence and implement best practices in staff training and performance evaluation.
• Partner with local agencies and attend community meetings to enhance service delivery.
• Assist in budget development and oversee expenses to achieve financial objectives.
• Ensure compliance with regulatory guidelines and maintain confidentiality of client information.
• Foster a safety-first culture and model organizational values.
• Maintain a flexible schedule and in-person attendance as an essential requirement.

• Bachelor’s Degree in human services, health services or related field or equivalent work experience required.
• Master’s Degree preferred.
• Ability to work a flexible schedule including 2nd & 3rd shifts and weekend hours required
• Cell phone/smart phone required
• Flexibility to change
• Passion for the mission and vision of the organization
• Valid NYS Driver’s License in compliance with company driving criteria
• Two years staff management/supervisory experience required
• Prior experience working with homeless, addicted and/or mentally disabled clients desired

• Strong Leadership, Communication, and Interpersonal Skills
• Organizational/time management skills
• Excellent Customer Service skills focused on the client’s needs
• Sensitivity and compassion for the homeless population
• Strong Interviewing/assessment skills
• Ability to foster and develop a team environment
• Ability to develop strong leadership skills among shift leaders
• Ability to build trust-based relationships
• Ability to problem solve and provide oversight to 2nd & 3rd shift
• Computer literate
• Ability to maintain a calm professional presence
• Ability to manage stress while being exposed to complex personalities, problems and needs
• Crisis management skills

$70,000.00 Annually

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short-Term Disability and more!