Care Coordination Manager; Registered Nurse

Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Crouse’s Care Coordination team is hiring a Care Coordination Manager who is responsible for providing day to day management of the RN Care Managers in the department.

Pay Range: $95,000 plus based on education and experience

Schedule: Full-Time, Monday-Friday, 8:00am-4:30pm

• Manager is responsible for providing day to day management of the RN Care Managers in the department, including Utilization Management, Discharge Planning and Denials and Appeals functions.
• Assessing workflow related to readmission prevention, length of stay and daily review of observation admissions.
• Works with Business Office staff regarding workflow processes and maintains an effective denials management process.
• General operational oversight includes hiring, training and evaluating staff.
• Develops and implements workflows, policies, procedures and audits performance.
• Performs staff management functions related to employee selection, on-boarding/orientation, coaching/development, staffing, work assignments, performance management and goal alignment as guided by hospital policy and procedures and collective bargaining unit agreement (when applicable).
• Develops programs accurately track and analyze care management data collection process. Analyzes data to identify patterns and trends of performance.
• Consistently maintains accountability to hospital, state and federal regulations and professional standards and evaluates alternate level of care determinations to ensure compliance with regulatory requirements and contractual agreements.

• Licensed as a Registered Nurse in New York State
• Bachelor’s degree
• Five (5) years previous case management/ discharge planning in an acute care setting or other care continuum experience in a clinical setting
• Knowledge of regulatory requirements related to acute care discharge planning
• Preferred – Acute care utilization review experience

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.