Emergency Shelter Shift Coordinator; 2nd Shift

2nd Shift Coordinator – Emergency Shelter – Full Time

Join the Rescue Mission Team!

• Tuesdays through Saturdays (3:00pm-11:30pm), 2nd Shift

• $62,353.20 Annually

The Rescue Mission is seeking a Shift Coordinator to work 2nd Shift (3:00pm-11:30pm) in the Syracuse Emergency Shelter. We are looking for an individual to assist Program Managers in staff management, including recruitment, orientation, training, coaching, and leading. The ideal candidate will cultivate a cooperative and caring atmosphere aligned with the Rescue Mission's values, fostering teamwork through rapport-building, problem-solving, and collaboration across programs and the community.

This position will assist in maintaining a structured, safe, and supportive environment which reflects the mission, vision and values of the Rescue Mission.

• The Shift Coordinator is responsible for creating a supportive team environment, maintaining high-quality client services, and monitoring performance to ensure best practices are followed. It also involves managing confidential information, auditing data, and addressing incidents, grievances, or complaints in a timely manner. The position also includes maintaining staffing levels for shifts, ensuring quality client services by monitoring performance, implementing best practices, and ensuring client confidentiality.

The role requires attending meetings, promoting a safety-first attitude, and maintaining a flexible schedule, including evenings, weekends, and on-call hours. Regular in-person attendance is essential, with additional duties as assigned.

• Bachelor’s Degree in human services, health services or related field or equivalent work experience required.
• Master’s Degree preferred.
• Ability to work a flexible schedule including 2nd & 3rd shifts and weekend hours required
• Cell phone/smart phone required
• Flexibility to change
• Passion for the mission and vision of the organization
• Valid NYS Driver’s License in compliance with company driving criteria

• Strong Leadership, Communication, and Interpersonal Skills
• Organizational/time management skills
• Excellent Customer Service skills focused on the client’s needs
• Sensitivity and compassion for the homeless population
• Strong Interviewing/assessment skills
• Ability to foster and develop a team environment
• Ability to develop strong leadership skills among team members
• Ability to build trust-based relationships
• Ability to problem solve and provide oversight to 2nd & 3rd shift
• Computer literate
• Ability to maintain a calm professional presence
• Ability to manage stress while being exposed to complex personalities, problems and needs
• Crisis management skills

It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short‑Term Disability and more!