PMO Manager; Hybrid in Syracuse, NY

Role:

Lead and oversee the strategic and day-to-day operations of the Project Management Office (PMO) at Empower FCU. Provide vision, guidance, and direct support to a team of Project Managers driving a diverse portfolio of projects that span systems architecture, integrations, capability development, program enhancements, and process automation to strengthen organizational effectiveness.

The annual salary range for this position is: $110,339-$165,509.

Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. This role does require on‑site time each month.

• Lead strategic alignment, prioritization, and execution of the organization’s project portfolio.
• Manage resource allocation, capacity planning, and professional development to ensure optimal team performance.
• Monitor and report on portfolio performance, risks, and benefits realization to drive business goals.
• Establish and maintain project management methodologies, processes and best practices.
• Oversee multiple projects to ensure delivery within scope, schedule, budget, and quality standards.
• Facilitate cross‑functional coordination and communication among teams and stakeholders.
• Lead project governance committees and deliver consistent, transparent reporting to senior leadership.

• Lead and develop a high‑performing PMO team by aligning efforts with strategic priorities and ensuring consistent planning and execution.
• Mentor and coach project managers to apply methodologies and delivery tools effectively across the portfolio.
• Foster a culture rooted in accountability, innovation, collaboration, and continuous improvement.
• Act as a strategic liaison between the PMO, business units, IT, and executive leadership to ensure organizational alignment.
• Champion transparency, resource awareness, and clear communication of strategic initiatives to stakeholders and governance committees.
• Facilitate stakeholder engagement, manage expectations, resolve conflicts, and support informed decision‑making.
• Promote the visibility and value of the PMO throughout the organization.

• Act as the lead project manager for complex, high‑impact initiatives critical to the organization’s strategic goals.
• Lead cross‑functional teams through all phases of the project lifecycle, from initiation to closure, with clarity and accountability.
• Manage scope, schedule, budget, risk, and communication, ensuring alignment with stakeholder expectations and business objectives.
• Drive delivery excellence by removing obstacles, facilitating decision‑making, and promoting proactive risk mitigation.
• Develop and maintain detailed project documentation, including initiation documents, workplans, issue logs, and stakeholder updates.
• Maintain a strong member‑centric focus, adapting project execution to meet evolving member and business needs.
• Support change adoption and sustainability through post‑project transition planning and benefits realization.

• Establish and uphold project governance structures and methodologies across the PMO.
• Ensure consistent application of standards, frameworks, and delivery processes.
• Monitor compliance with internal policies, financial regulations, and external requirements.
• Conduct regular quality assurance audits, project health checks, and post‑implementation reviews.
• Validate deliverables and outcomes through structured QA procedures.
• Promote continuous improvement through research, education, and institutional learning.

• Develop and deliver status reports and updates to stakeholders and senior leadership.
• Build and maintain performance dashboards for projects, portfolios, and resource utilization.
• Track KPIs, milestones, budgets, risks, and benefits realization.
• Provide actionable insights and data‑driven recommendations to guide strategic decisions.
• Ensure transparency and traceability in project execution and reporting practices.
• Perform all other duties as assigned.

Performance Measurements:
See…