Director, Quality and Continuous Improvement

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone.

TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses:
Aspen Dental, Clear Choice Dental Implant Centers, Well Now Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Director, Quality and Continuous Improvement supporting the Aspen Dental brand. The Director of Quality and Continuous Improvement will be a critical leader responsible for advancing operational excellence and driving transformational change within the digital denture and implant design teams. Supporting an organization of over 150 designers (reporting into this role’s peers), this position oversees training, design excellence, and quality assurance.

Leveraging Lean and Six Sigma principles, this leader will implement scalable, data-driven solutions that improve efficiency, enhance quality, and foster a culture of continuous improvement.

Essential Functions, Job

Duties & Responsibilities:

• Strategic Leadership
• Develop and Implement Strategy:
  Define and execute a strategic roadmap for continuous improvement across training, design excellence, design operations, and quality assurance, aligned with business objectives.
• Collaborate Across Teams:
  Work closely with leadership and cross-functional partners to standardize processes, eliminate inefficiencies, and drive measurable improvements.
• Champion Lean Culture:
  Lead efforts to embed Lean and Six Sigma principles throughout the organization, fostering a mindset of innovation and operational excellence.
• Quality Assurance
• Ensure Quality Standards:
  Oversee quality assurance processes to ensure compliance with design and production standards.
• Root Cause Analysis:
  Conduct rigorous root cause analysis and implement corrective/preventative actions to address quality issues.
• Monitor and Report:
  Leverage data analytics to track and report on quality metrics, identifying trends and areas for improvement.
• Lean and Six Sigma Leadership
• Process Optimization:
  Drive organization-wide Lean and Six Sigma initiatives to reduce waste, improve cycle times, and enhance overall efficiency.
• Build Capability:
  Train and mentor team members on Lean and Six Sigma methodologies, building internal expertise and capability.
• Continuous Improvement:
  Identify and implement improvements in workflows and processes that directly impact the organization’s ability to meet its strategic goals.

Preferred Education/Certification, Experience, Skills & Abilities (i.e., technical, knowledge, etc.):

• Bachelor’s degree in Operations Management, Engineering, Business, or related field (Master’s preferred).
• 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies (Black Belt or Master Black Belt certification preferred).
• Demonstrated success leading large-scale continuous improvement initiatives in a complex organization.
• Exceptional leadership skills with a track record of managing cross-functional teams and driving cultural change.
• Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions.
• Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals.

This role provides the opportunity to lead transformational change in a dynamic organization at the forefront of digital dentistry. By advancing Lean and Six Sigma principles, you will have a direct impact on the efficiency, quality, and scalability of our operations—ultimately enhancing patient outcomes and supporting a talented team of over 150 designers.

Travel Percentage
:

Up to 50% (International and Domestic)

Annual Pay Range: $135-205k with bonus opportunity

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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