Director Of Business Insurance Operations

Director Of Business Insurance Operations

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• Lead Team Leads and Client Advisors to provide top client service while managing complex business risks.
• Train, coach, and support staff in delivering excellent customer service and resolving issues.
• Serve as Client Advisor to assigned clients.
• Exceptional Client Advisor skills.
• Encourage a positive team environment.
• Assess automation needs and provide input on solutions.
• Guide teams in the adoption of available technology solutions.
• Communicate goals clearly to team members.
• Identify ways to improve efficiency with the workflows and procedures.
• Serve as mentor and assist in development of team members.
• Delegate & shift work within team environment.
• Troubleshoot for team members and Account Executives/Producers.
• Confront and resolve conflicts in a timely manner within the team.
• Hold productive, periodic team meetings.
• Attend Department Manager meetings.
• Review Quality Control/Audit spreadsheets for team members & identify additional training needs.
• Perform Performance Evaluations for team members.
• Give periodic feedback to the P&C Practice Service Leader on team member performance.
• Liaison between team and P&C Practice Service Leader.
• Elevate issues/concerns/ideas to P&C Practice Service Leader, as needed.
• Strive to meet deadlines and Business Insurance Services Department goals.
• Maintain department calendar of time off, approve timecards, maintain attendance records and complete Absence Reports for all staff in the team.
• Participate in seminars and classes for skill and knowledge development.
• Perform Other Duties As Required.

• Education:
  
  College Education preferred or equivalent work experience.
• Property/Casualty License Required.
• Maintain Agent/Broker License through continuing education.
• Obtain & Maintain CISR or CIC Designation.
• Prior Supervisory Experience Required.
• Proven leadership and motivational abilities with ability to build morale delegate & see a task to completion.
• Self-starter; imaginative; creative.
• Excellent interpersonal communication skills with ability to build trusting relationships.
• Excellent Customer Service Skills And Training Abilities.
• Ability to manage a team and multiple tasks efficiently.
• Thorough understanding of commercial underwriting and coverage.
• Knowledge of rating procedures, coverage and industry operations.
• Must be well-organized and work with attention to detail.
• Well-developed written and verbal communication skills.
• Display trustworthiness, integrity, sincerity and discretion.
• Ability to function in a fast-paced and changing environment.
• Ability to use menu-driven software in addition to Microsoft office to include Outlook, Word and Excel programs.

Minimum: USD $92,000.00/Yr.

Maximum: USD $/Yr.

Community Bank System, Inc. is an affirmative action, equal opportunity employer who fully embraces diversity – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.