Assistant Branch Manager - Vestal

3701 Vestal Parkway East, Vestal, New York, United States of America

Posted Thursday, January 8, 2026 at 5:00 AM

Empower FCU

Purpose:

At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values: Fairness, Integrity & Honesty

Empower FCU Strategic Pillars:

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Empower Federal Credit Union offers excellent benefits including medical and dental insurance, 401K with employer match, holiday pay, paid time off and more!

A World-Class Employee

Experience:

We are at our best when we develop genuine relationships, look out for one another, freely and honestly share information, and work together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all employees to actively contribute to embracing Empower’s values and supporting those around you.

Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note:

All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

The Assistant Branch Manager works alongside the Branch Manager to oversee the daily operations of the branch. This role includes managing branch staff, ensuring operational efficiency, and supporting the delivery of excellent member service. The Assistant Branch Manager is also responsible for helping foster a collaborative team environment, maintaining compliance with policies and procedures, and assisting in achieving branch goals.

The annual salary range for this position is: $61,885.20-$77,649.94.

• Work closely with the Branch Manager to maintain a collaborative, performance-driven team environment focused on continuous improvement.
• Lead, coach, and support branch staff to build a well-trained, motivated, and accountable team.
• Promote a respectful and professional workplace that delivers consistent, high-quality service to all members.
• Encourage a member-focused approach through consultative service and proactive product engagement.
• Provide consistent, actionable feedback and address performance issues to support individual and team development.
• Monitor key performance metrics and employee input to identify opportunities for recognition, coaching, and operational improvements.

• Ensure the delivery of products and services to members adds value and enhances their experience.
• Maintain thorough knowledge and proficiency in all branch systems and equipment, including Teller, Financial Services Representative, and Teller Supervisor roles.
• Actively monitor and manage member service levels to meet branch goals.
• Step into any branch employee role, including the Branch Manager, as needed to provide support and ensure optimal member service.
• Assist staff with daily operational questions, concerns, and tasks.
• Actively engage with members to identify referral and sales opportunities across all business lines.
• Conduct relationship management activities aligned with corporate objectives.
• Lead sales and service efforts with existing and potential members/Select Employee Groups to ensure their needs are met and identify new leads.
• Coach staff to ensure product offerings are tailored to member needs and sales goals are met.
• Monitor service levels and resolve escalated member concerns, fostering strong member relationships.

• Develop operational excellence with a focus on superior member service while minimizing risk.
• Ensure compliance with branch and Credit Union policies, procedures, and regulatory standards.
• Regularly review operational and lending quality control reports, making adjustments as needed to maintain standards.
• Ensure all staff are…