Implementation Specialist, Client Engagement

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey—fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries.

• Relationships – At the heart of everything we do are the connections we build with customers, colleagues, and communities—rooted in trust, and strengthened through collaboration.
• Results – We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
• Inventiveness – We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action—pushing boundaries and constantly reimagining what's possible at every turn.
• Grit – We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion—no matter what roadblocks we may encounter.

As an Implementation Specialist, Client Engagement, you will play a key role in helping new customers successfully launch on our platform. Acting as the primary point of contact during onboarding, you will guide clients through setup, training, and early adoption to ensure a seamless and positive implementation experience. This role blends relationship management, project coordination, and platform expertise. You’ll partner closely with customers to understand their business goals, deliver tailored onboarding experiences, and set them up for long‑term success.

• Act as the face of the implementation team for assigned clients.
• Lead kickoff calls, status updates, and transition to post‑implementation support.
• Understand client business objectives and tailor onboarding steps accordingly.

• Train users on platform capabilities and best practices.
• Stay current on product releases and feature enhancements to effectively educate customers and ensure adoption of best‑fit solutions during onboarding.

• Escalate technical or data configuration needs to internal specialists.
• Maintain project timelines and manage expectations.
• Collect and share client feedback with product and services teams.

We’re looking for someone with a bachelor’s degree in a related field and 2+ years of experience in SaaS onboarding, customer success, implementation, technical support, or another client‑facing role. Experience with Salesforce is required. The ideal candidate has strong communication and relationship‑building skills, experience managing projects and timelines in a fast‑paced environment, and comfort working with both technical and non‑technical users.

Experience with SaaS platforms, system configuration, or software integrations is preferred.