More jobs:
IT Site Technician/Client Services
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-03-07
Listing for:
El Camino Health
Full Time
position Listed on 2026-03-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Location: City of Syracuse
** Key Responsibilities*
* ** Site IT Operations & Support (50%)
** Operational Excellence:
- Support day-to-day IT operations and activities at the Syracuse site, ensuring system stability, service availability, and user satisfaction - Provide Level 1 and Level 2 technical support for end-user workstation problems, software applications, and IT systems - Identify, evaluate, troubleshoot, and resolve technical issues affecting site operations and productiv-ity - Perform system maintenance, updates, and preventive maintenance activities - Monitor IT infrastructure and services to proactively identify and address potential issues - Support after-hours and emergency IT needs as required
** IT Infrastructure & Systems Implementation (10%)*
* ** Service Delivery:** - Maintain IT service standards and service level agreements (SLAs) - Monitor and report on IT service quality and performance metrics - Identify opportunities to improve service delivery and user experience - Support implementation of IT best practices and ITIL-aligned processes.
** Documentation, Reporting & Planning (10%)*
* ** IT Documentation:** - Assist with IT documentation including procedures, system configurations, and technical standards - Maintain accurate records of IT assets, configurations, and changes - Create and update knowledge base articles and user guides - Document compliance activities, audit findings, and remediation actions
** Required Qualifications*
* *
* Education:
*
* • Associate’s degree in computer science, Information Technology, or related field
• Bachelor’s degree preferred
• Relevant technical certifications preferred (CompTIA Security+, Network+, A+, ITIL, etc.)
• Or mix of technical training and years of experience in related IT field.
** Technical Skills & Expertise:*
* ** Operating Systems:** - Windows 10/11 (advanced) - Windows Server (2016/2019/2022) - macOS (proficient) - Linux/Unix basics (helpful)
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