Information Technology Specialist

Usherwood Office Technology is a proud family‑owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting‑edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other.

With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

Usherwood currently operates 19 offices throughout New England and New York, with ambitious growth plans set for 2026 and beyond. Join a company that's rapidly expanding and build your career with a true industry leader!

At Usherwood Office Technology, an Integration Services Specialist provides technical support for multifunction printers (MFPs), surveillance devices, audio visual displays, and phone systems through all phases of the device life cycle, from initial deployment to replacement. This role will work closely with our Logistics, Service, Sales, Projects, and Client Services teams to inquire and support clients’ connectivity needs before, during, and after deployment.

An Integration Specialist responds to incoming client support requests via our ticketing system, phone, email, and Microsoft Teams. A successful specialist will listen to a client’s issue, diagnose the nature of the problem, and provide remote support to remedy. They assist with networking, document workflows, installing software/drivers, and maintaining printing related applications. The specialist will be required to travel to customer sites when necessary to resolve client issues.

• Support the initial configuration, network connectivity, and applications associated with a new deployment (via onsite or remote).
• Support Managed print applications:
  Uniflow, Papercut, Goldfax.
• Support common connectivity, driver, and application requests.
• Install, maintain, and support print, surveillance, AV display, and phone applications.
• Send, receive, and coordinate client deployment surveys.
• Create and maintain process documentation.
• Interact with highly technical and non-technical customers equally, including end-users, project managers, engineers, sales, and senior staff members.

• Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.
• Experience in IT helpdesk, customer service or support capacity is encouraged.
• A+ certification and Network+ certification or ability to attain within first six months.

• Working knowledge of Microsoft Windows, Mac OS, and applications.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Working knowledge of print related applications and utilities related to Canon, Xerox, HP and Fiery.
• Ability to prioritize and multitask assigned tasks in a fast‑paced work environment.
• Strong written and verbal communication.
• Ability to appropriately communicate with customers of all temperaments effectively via phone, email or onsite.
• Ability to work both independently and in a team environment.
• Ability to learn and master specific applications.

• Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, paid time off, and much more.
• 4 Weeks PTO your first year!
• Culture: Join a team that values growth, innovation, and world‑class service.
• Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.
• Continuing
  
  Education:
  
  Company paid training and certification opportunities

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family‑owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong.

Join us in building a brighter, more inclusive future!