Director of Information Technology

Join us for the Director of Information Technology position at Crouse Health
.

Location:

Syracuse, NY.

Schedule:

Full Time, Days, 8:00am-4:30pm.

Pay Range: $ - $ / annual.

About Crouse Health:
Since 1887, Crouse Health has been a leading health care provider in Central New York. We combine a family‑friendly culture with a passion to provide the best care. Our full range of general and specialty care, inpatient and outpatient services, and community health programs create an environment where patients and team members feel valued.

• Strategic Leadership
  • Develop and execute the hospital’s IT strategy and roadmap aligned with organizational goals and industry best practices.
  • Serve as trusted advisor to executive leadership on technology strategy, digital transformation, cybersecurity risk, and emerging technologies.
  • Lead change management efforts to implement and sustain technology initiatives across clinical and non‑clinical areas.
• Epic System Oversight
  • Provide overall leadership and accountability for the Epic Electronic Medical Record (EMR) system and related clinical and revenue cycle applications.
  • Ensure Epic is effectively implemented, maintained, upgraded, and optimized to support patient safety, clinical quality, regulatory requirements, and provider efficiency.
  • Partner with operational leaders to align Epic functionality with clinical and revenue cycle workflows.
  • Oversee Epic governance, prioritization, change control, testing, training coordination, and post‑implementation optimization.
  • Ensure appropriate staffing models, vendor partnerships, and internal expertise to support Epic and other mission‑critical clinical systems.
• IT Operations & Infrastructure
  • Direct day‑to‑day IT operations, including systems, applications, infrastructure, network, and end‑user support.
  • Ensure high availability, performance, and reliability of all clinical and business systems.
  • Oversee cybersecurity, disaster recovery, business continuity, and data protection programs.
  • Establish and monitor service levels, performance metrics, and continuous improvement initiatives.
• Financial & Vendor Management
  • Develop and manage the IT operating and capital budgets with strong fiscal accountability.
  • Evaluate, select, and manage technology vendors and contracts to ensure value, performance, and compliance.
  • Lead technology investment planning to balance innovation, risk management, and cost effectiveness.
• Leadership & Talent Development
  • Lead, mentor, and develop IT management and staff, fostering a culture of accountability, collaboration, and continuous learning.
  • Establish clear goals, performance expectations, and professional development plans for the IT team.
  • Build a high‑performing organization capable of supporting a 24/7 healthcare environment.
• Governance, Compliance & Risk Management
  • Ensure compliance with applicable federal, state, and local regulations, accreditation standards, and hospital policies, including HIPAA and information security requirements.
  • Establish governance structures, policies, and controls to protect information assets and ensure data integrity.
  • Maintain current knowledge of healthcare IT trends, regulatory changes, and best practices.
  • Perform other duties as assigned.

• Bachelor’s Degree in Information Technology, Computer Science, or a related field required.
• Master’s degree in Healthcare Administration, Information Systems, Business Administration, or a related field preferred.
• Minimum 5–7 years of progressively responsible leadership experience in healthcare information technology.
• Demonstrated experience leading enterprise IT operations in a hospital or health system environment.
• Experience with Epic EMR implementation, optimization, upgrades, or ongoing operational support strongly preferred.
• Strong leadership, strategic planning, and decision‑making skills.
• In‑depth understanding of healthcare information systems, clinical workflows, and EMR platforms (Epic preferred).
• Proven ability to lead complex, cross‑functional initiatives in a fast‑paced healthcare environment.
• Excellent communication, financial management, and relationship‑building skills.
• High level of integrity, accountability, and professionalism.

• Medical, Dental, Vision, FSA, and 401K.
• Company‑paid life insurance.
• Tuition assistance and workforce development opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on inpatient or outpatient services, hospital cafeteria and pharmacy, and certain retailers.
• YMCA subsidy program.