Technology Services Engineer

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading‑edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle‑free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today’s professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.

You are a motivated specialist who enjoys working in a high‑energy environment while assisting BHG employees with any technical issues. You provide support and customer service on company‑supported computer applications and services. You are a multi‑tasker who has experience with ticketing systems and other modern software.

• Provide desktop support for end‑user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures.
• Installing and configuring new PC hardware and software.
• Utilize a ticketing system to prioritize and work through end‑user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution.
• Create, maintain, and deploy computer images to streamline OS installation.
• Provide administration for computer, email, and user accounts to include account creation, password resets and unlocks.
• Document standards, best practices, and policies and contribute to IT FAQs and Knowledge Base.
• Responsible for maintaining inventory system for all IT-related equipment.
• Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner.
• Image and set up new laptops and involvement in the onboarding process.
• Determine and implement solutions to specific laptop issues.
• Coordinate and install workstation hardware and software (firmware, patches, upgrades, and enhancements).
• Confere with end‑users on workstation hardware and software issues involving installation, training, and problem resolution.
• Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment.
• Participate in the analysis and explanation of network problems associated with specific workstation problems.
• Document and maintain technical support and physical asset records.
• Provide after‑hours on‑call support as scheduled.
• Develop and submit process improvement ideas and communicate to appropriate team.
• Educate end‑users on the use of technology.
• Other duties as assigned by supervisor.

• Bachelor's Degree preferred or another related field, or work experience accepted in lieu of a degree.
• ITIL Foundations Certification preferred.
• CompTIA A+, Network+, or Security+ certifications preferred.
• Understanding of TCP/IP, DHCP, and DNS.
• Experience with Active Directory; creating user accounts, resetting passwords, group…