Human Resources Manager

1 Member Way, 1 Member Way, Syracuse, New York, United States of America

Posted Wednesday, January 14, 2026 at 9:24 PM | Expires Saturday, February 14, 2026 at 12:57 AM

As a key member of the People & Culture team, the Human Resources Manager champions employee experience and organizational culture. This role goes beyond policies, it is about creating a workplace where people feel valued, supported, and empowered to be their best self. The HR Manager builds trust, fosters belonging, and partners with leaders and employees to strengthen engagement, resolve challenges with honesty and empathy, and drive initiatives that enhance well‑being and growth.

Rooted in the credit union philosophy of 'people helping people,' this position calls for curiosity and a genuine commitment to understanding our business and the values that guide us. By aligning HR strategies with our mission, the HR Manager helps us deliver on our promise to positively impact members at every stage of life through affordable financial services.

While ensuring compliance and operational excellence, the HR Manager leads with emotional intelligence, balancing business priorities with the human side of work. This includes guiding employee relations, coaching leaders, supporting talent development, and shaping programs that reflect our values of honesty, integrity, and fairness.

Reporting to the VP of People & Culture, this role oversees a team of four: an HR Generalist, an Employee Relations Advisor, and two Senior Recruiters. The HR Manager provides coaching, guidance, and development to this team while fostering collaboration and alignment with organizational goals.

This position is based at our Syracuse, NY headquarters and follows a hybrid model, requiring a minimum of five days in the office per month.

• Serve as a trusted advisor to employees and leaders, offering guidance that blends empathy with sound judgment.
• Lead resolution of complex employee relations issues with discretion and fairness, ensuring outcomes that strengthen trust and engagement.
• Partner with business leaders to align people strategies with organizational goals, supporting workforce planning and change management.
• Build authentic, trust‑based relationships across the organization, creating an environment where employees feel heard and empowered.
• Oversee the annual performance management cycle, ensuring tools and processes reinforce leadership excellence and employee growth.
• Coach leaders to develop high‑performing, inclusive teams that reflect our values and culture.

• Lead and mentor a team of four HR professionals (HR Generalist, Employee Relations Advisor, and two Senior Recruiters), fostering clarity, accountability, and growth.
• Champion initiatives that elevate employee engagement and belonging, ensuring programs reflect the unique needs of our workforce.
• Model adaptability and continuous learning, promoting innovation within HR and across the organization.
• Develop a strong understanding of the credit union philosophy and business model, ensuring HR strategies reflect our mission of people helping people.
• Invest in the professional development of the HR team through coaching, mentoring, and exposure to emerging trends.
• Collaborate with Training and Development to design and deliver programs that strengthen leadership capability, employee growth, and organizational culture.
• Ensure HR practices meet legal requirements while reflecting organizational values and respect for employees.
• Partner with legal counsel on sensitive employment matters, maintaining transparency and professionalism.
• Conduct audits and reviews to uphold compliance with federal, state, and local regulations.
• Keep policies current and relevant, anticipating changes and recommending updates proactively.
• Manage the employee handbook and related guides to ensure clarity and accessibility.
• Oversee vendor relationships tied to HR services, ensuring accuracy and adherence to contracts and budgets.

• Drive recruitment strategies that attract top…