Assistant Front Office Manager

Overview

We are looking for our next great team member to join us as an Assistant Front Office Manager in our Front Desk department. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Additional hotel discounts with Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events to celebrate all your hard work!

Crescent Hotels & Resorts seeks an Assistant Front Office Manager to assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
• Interact with sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for agents and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered

You have at least one year of experience in Front Office/Front Desk/Rooms operations in a supervisory role. You have thorough knowledge of Front Office/Front Desk/Rooms operations. You have a real passion for the hospitality industry and for ensuring that our guests have a memorable experience at our hotel during their stay. As an Assistant Front Office Manager, you will be an inspiring leader and a role model for your team and always provide support and guidance to them.

You are willing to “pitch-in” and help co-workers with their job duties and be a team player.

• Hotel experience required
• Marriott brand experience for this position is a plus
• Excellent written, verbal and organizational skills required
• Computer literacy and financial management a must

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.