Office Supervisor-Blue Team Hospitalist

Overview

• Mission Statement:
  We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• Vision:
  To be world-renowned for passionate patient care and outstanding clinical outcomes.
• Core Values:
  In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others;
  Integrity in being faithful to who we say we are.

Employment Type:
Full time

Shift

• Full time

• Provide administrative support for OB GYN, Infectious Disease and Urogynecology departments
• Front desk staff report to this position who then reports to Practice Manager.
• Management of staff schedules
• Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments
• Provide reporting and data support for department initiatives
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
• Work cooperatively with all team members to ensure quality service at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Perform mandatory in-service training. Maintain a clean and safe work environment.
• Oversee the charge capture champions with daily revenue review with Together Care implementation
• Kronos responsibility, including scheduling, reviewing PTO requests, etc.
• In charge of orientation and training for front office staff.
• As per the coordinator JD for Caroline, she will be responsible for quality improvement and monitoring, customer service, huddles/team meetings as needed.
• Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses.
• Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care.
• Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.

• Associates Degree or higher preferred
• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred
• Effective written and verbal communication skills
• Demonstrated attention to detail, organization & effective time management
• Ability to work independently with little supervision
• Solid judgment to escalate issues appropriately
• Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
• Advanced knowledge of Microsoft Office, related computer programs & general office machines

• Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their care and experience a therapeutic relationship with the caregiver.
• Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education.
• Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers.
• Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network helping to create a shared vision reflecting the mission, vision, and values of St. Joseph’s.

• Strong written and oral communication skills.
• Strong interpersonal, motivational and conflict resolution skills.
• Strong participatory management, team building and administrative skills.
• Broad based knowledge of related regulatory compliance requirements.

Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II),…