Incident Management Assistant

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time Incident Management Assistant to provide support in Syracuse, NY
. The Incident Management Assistant is responsible for monitoring the systematic operations of incident management and internal investigations of residential, day, and vocational programs.

Starting pay is $27.00 per hour.

• Review incident documentation and verify all required elements are complete to accurately support incident packages
• Ensure incident packages are submitted timely per state regulations
• Monitor Therap General Event Records (GER’s) to verify incidents are properly documented and Reported
• Verify that all required notifications have been made to the individual’s team, management, clinical staff, and regulatory agencies
• Participate in regular incident review committee meetings, and maintain incident management database as required
• Assist in reviewing investigation recommendations with the Incident Management Coordinator and Incident Review Committee
• Report and investigate TBI and NHTD Serious Reportable Incidents to perspective RRDC
• Report and investigate TBI and NHTD Internal Recordable Incidents for identifying trends to determine any necessary policy and procedural changes
• Analyzes quarterly and annual Reportable Incident reports and internal occurrences to identify trends
• Knowledgeable of OPWDD Incident Reporting Management Application RMA
• Monitor the implementation of Incident Review Committee recommendations and report any issues
• Conduct investigation follow-up as required or requested by the Incident Review Committee
• Assist Incident Management with ensuring assigned regions comply with Community Options Abuse and Neglect Policy
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or Investigation
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

• High school diploma or GED required;
  Associates/bachelor’s degree in a related field with at least three years of relevant experience preferred
• Valid driver’s license with satisfactory driving record
• Experience with community-based support for persons with disabilities
• Ability to maintain effective relationships with management, employees, regulatory/oversight agencies, and the general public
• Ability to effectively present facts and recommendations in oral and written form
• Proficient with Microsoft Office 365

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V

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