Supervisor Patient Access

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Position Title:

Supervisor Patient Access

Job Number: 30719

Location:

Syracuse, NY

Department:
Admitting Office/Patient Access

Seniority Level: Mid-Senior level

Employment Type:

Full-time

Job Function:
Health Care Provider

Industries:
Hospitals and Health Care

Schedule:

Monday-Friday, 11:00am-7:30pm

Pay Range: $65,000.00 - $75,000.00 per year

Posted: 01/05/2026

Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family‑friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

• Attends and actively participates in hospital or medical performance improvement councils and committees as requested.
• Proactively communicates with staff and keeps them informed on a regular basis or as needed; updates staff regarding policy changes in specialized areas.
• Develops and utilizes department policy statements, scope of service, quality indicators and updates; revises as necessary.
• Performs staff management functions related to employee selection, on‑boarding/orientation, coaching/development, staffing, work assignments, performance management and goal alignment as guided by hospital policy and procedures and collective bargaining unit agreement (when applicable).
• Participates, collaborates and actively engages in meetings to achieve goals and mutually beneficial outcomes.
• Conducts regular staff meetings to disseminate hospital and/or department/division information and allows for discussion of staff concerns needing clarification or resolution.
• Proactively monitors daily patient registration processes and procedures to maintain the highest level of efficiency and accuracy and to facilitate proper payment to the hospital for provided services.
• Effectively monitors payer denials and minimizes impact by working collaboratively with Patient Financial Services.
• Assists department leadership by collecting and preparing data for the department CQI program in a timely and organized fashion.
• Assumes other duties as assigned by department leadership.

• Associate's degree with a minimum of 2 years healthcare admitting, billing, business office, or other equivalent related experience or High School Diploma with 4 years of healthcare admitting, billing, business office, or other equivalent related experience.
• An additional 1-2 years of successful leadership experience and 2-5 years of progressive experience in the admissions/pre-registration areas of a hospital is strongly preferred.
• Strong computer skills and knowledge including Word, Excel, Windows, PowerPoint and Access.
• Familiarity with medical terminology.

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.

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