Patient Service Representative - Neurosurgery

Patient Service Representative

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At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work‑life balance, welcoming individuals from all backgrounds to join our close‑knit work family.

• Neurosurgery 113
• Syracuse, NY
• Non Clinical
• Full‑Time, Days, 8:00 – 4:30
• Req #31488
• Posted 11/21/2025

• Monday‑Friday work week with no mandatory overtime
• Supportive team environment
• Competitive starting rates based on experience
• Annual salary increases
• Opportunities for professional growth & stability within a fast growing Medical Practice
• Longevity and consistency of management
• Perfect attendance award
• Tuition reimbursement program
• Employee referral program
• Affiliation with Crouse Hospital

Other benefits include: generous health/dental/vision & life insurance, flexible spending account or health savings account – available first of the month following your date of hire, employee assistance program, 15 days of paid time‑off within first year of employment, 7 paid holidays annually, and a 401k with 4% employer match.

The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The role is responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry all within the electronic medical record (EMR). Additionally, the role manages incoming and outgoing mail, clerical inventory, copying, and answers a high volume of incoming calls from patients.

This position works with providers, managers, and staff to promote quality and cost‑effective daily operations, maintain good interpersonal relationships with patients, their families, the public, and co‑workers, and collaborate with all staff to assist patients and facilitate successful interactions with the practice team.

• High School Diploma
• Demonstrated knowledge of medical terminology
• Minimum of 2 years’ experience in healthcare
• Proven “team player” experience
• Demonstrated experience with computer use

• Certified Medical Assistant or healthcare related Associates Degree
• Demonstrated competence interpersonal and intra‑professional relations
• Demonstrated competence in acute care patient management/organization
• Demonstrated commitment to collaboration with physician to individualize and enhance patient care
• Demonstrated experience in medical billing
• Knowledge of Medent or other EMR systems

$15.50 – $20.00 per hour

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care