Mental Health Outreach and Navigation Team Liaison

Mental Health Outreach and Navigation Team Liaison

Onondaga County Adult Mental Health Syracuse, New York [On-Site] FULL-TIME:
Nonexempt: 40 hours

Coordinated Care Services Inc (CCSI) seeks a talented Mental Health Outreach and Navigation Team Liaison to contribute their expertise in providing essential business services to our provider organizations and customers. The Mental Health Outreach and Navigation Team Liaison serves as an engagement specialist for high-needs individuals who experience barriers to successful community living due to mental health, substance use, or criminal justice involvement and collaborates with community partners including healthcare and human services, social services, and law enforcement.

The liaison works to ensure that the system is designed to meet a person’s specific needs while engaging with them in a way that increases their desire and ability to utilize recovery services and to realize the best self-identified quality of life.

Are you looking for a fast-paced role where you can make a real impact in your community? CCSI is partnering with Onondaga County Department of Children and Family Services (DCFS) and Adult Mental Health to hire a Mental Health Outreach and Navigation Team Liaison. This is a unique opportunity to work directly on behalf of Onondaga County while being employed by CCSI.

In this role, you’ll build strong connections across Syracuse’s human services network, support individuals and families in navigating critical mental health resources, and help strengthen community wellness at the county level. It’s a dynamic position ideal for someone ready to grow their career in human services and make meaningful change every day.

• Meet with high-need individuals in the community as a liaison to connect them to community partners and referral sources.
• Triage incoming referrals; up to 15-20 individuals, including inquiries from individuals, families, and providers.
• Track progress through to service connection while maintaining documentation and client records through an internal database.
• Provide technical support to work with individuals in a professional and natural supports.
• Partner with individuals to complete an assessment of their immediate and future needs, explore supports, assist with problem solving and identifying long and short-term solutions leading to the identification of and connection to individualized and community support.
• Conduct timely engagement activities in a variety of settings with identified individuals and their natural supports.
• Establish positive, professional relationships with providers, responding in a collaborative, culturally responsive, trauma-informed and strength-based manner.
• Provide technical assistance and education to referring partners and provide opportunities for solution-focused collaboration. Move planning along with excellent facilitation and communication with all parties.
• Provide education to individuals regarding services available, gauge and encourage individuals’ interest to engage in services and provide opportunities for solution-focused collaboration.
• Assist individuals with completing appropriate referrals and navigating the processes of obtaining services and community resources.
• Maintain a connection to difficult to engage populations and high need individuals.
• Provide short term continued support and or case management services throughout the response process.
• Perform other duties as assigned.

• BA/BS in Human Services with 2 years of relevant professional experience or equivalent education and work experience in the mental health, substance use, developmental disability, and/or criminal justice systems. See CCSI's equivalency chart.

• Satisfactory completion of all required background screenings.
• Knowledge of community resources/providers.
• Familiarity with mental health, medical, substance use, and criminal justice terminology.
• Excellent written and verbal communication and interpersonal skills.
• Experience working with individuals with disabilities.
• Individuals with lived experience in the mental health, substance use and/or criminal…