Patient Admitting Rep Float - Temporary Position

Overview

Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

Crouse’s Patient Access Department promotes patient advocacy and meeting the needs of our patients, visitors, volunteers, and staff in an efficient, timely and courteous manner. In addition, Patient Access strives for excellence in quality and providing an accurate method of patient registration for various points of service throughout Crouse Hospital.

The Patient Access team is hiring a In-Patient Admitting Rep Float to work 6:00am-2:30pm, 7:00am-3:30pm, 7:30am-4:00pm, 8:00am-4:30pm, 3:00pm-11:30pm, or 11:00pm-7:30am, with rotating weekends, holidays and other shifts assigned. This is a float position in a 24-hour department. Hours will flex based on the needs of the department.

Pay Range: $ / hour based on verified experience.

This is a temporary position for a ONE-YEAR duration.

• Effectively interviews patients and/or family members and accurately enters patient demographic and insurance information into hospital financial system.
• Routinely performs eligibility and insurance verification of all insurance payors and ensures all pre-certification and authorization requirements are completed with the highest level of accuracy.
• Proficiently determines the need for patient financial counseling and directs patient to appropriate department for assistance in a courteous manner.
• Professionally informs patient of estimated self-pay amounts and collects co-pays/deductibles/deposits in an organized and timely manner.
• Routinely reviews HIPAA regulations to maintain competency and ensure compliance at all times.
• Provides education to patients and family members on the meaning of all forms required prior to obtaining hospital treatment to ensure full completion and verifies patient understanding.
• Proficiently manages and coordinates incoming requests for patient scheduling, as directed by department leadership.

• High school diploma or equivalent.
• Minimum of 6 months-1 year of fast-paced office experience. Must have the ability to prioritize and multitask while being attentive to detail with strong administrative skills. Must have exceptional customer service and time management skills, be compassionate and patient.
• Minimum of one (1) year experience in healthcare admitting or patient account receivable follow up, billing, payments, and/or adjustments required, preferably in an inpatient setting OR successful completion of a hospital-focused billing certificate program OR successful completion of a Crouse Hospital revenue cycle based internship program. Certified Healthcare Access Associate (CHAA) preferred.
• Must pass a Patient Access test with a score of 75% or higher, administered by Human Resources.