Optometric Assistant Part Time - EVW

Overview

Store 1080, Fairmount, Syracuse, New York, United States of America

Posted Tuesday, December 16, 2025 at 6:00 AM | Expires Saturday, March 14, 2026 at 4:59 AM

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class: Part Time, 0 - 10 hours

Pay Rate
: $17 to $25.50 per hour

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, assist patients through the remote eye exam process including, but not limited to: pre-testing and specialty testing and accurately documenting results in EMR.
• Initiate remote technician and remote doctor video conferencing.
• Assist remote doctor and remote technician to complete additional testing required for a remote exam.
• After exam completion, transition the patient to a retail associate, conveying the recommendations of the doctor.
• Have a strong understanding of MVC plans and articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with retail associates, schedule appointments and manage exam books according to Company guidelines, including contacting no-shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lens trials when requested by the doctor.
• Ensure a clean and healthy environment for patients by maintaining doctor equipment and clinical supplies and ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands, including traveling to other locations.

• One (1) year of related experience
• Optical or Healthcare background preferred
• Medical office/business professionalism required
• HS diploma, GED or equivalent related job experience
• Training provided

• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
• Very detail oriented and well organized
• Ability to communicate clearly and effectively with other associates and patients
• Work under stress with interruptions and deadlines
• Energetic and self-motivated
• Team player
• Excellent problem solving ability
• Ability to multi-task
• Exhibit empathy in all interactions
• Ability to read, analyze and interpret insurance forms
• Follow procedures and instructions
• Operate and enter data into electronic software platforms efficiently and accurately

• Work flexible schedules to meet business demands, including travel between stores
• Use computers, tablets, and pre-testing instruments effectively
• Physical activities include standing, walking, sitting, reaching with hands and arms, and lifting up to 20 pounds as needed

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Visionworks is an equal opportunity employer, committed to hiring, advancement, and fair treatment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status under law.

Union Position Compensation: Position provides competitive pay and benefits. Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $17 per hour plus incentive. Starting pay may vary based on experience to a maximum of $25.50 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.