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Director, Healthcare Market; HD), Rare Disease - Upstate NY Ecosystem

Job in City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listing for: Genentech
Full Time position
Listed on 2026-01-25
Job specializations:
  • Healthcare
    Healthcare Consultant, Healthcare Management, Healthcare Administration, Health Communications
Job Description & How to Apply Below
Position: Director, Healthcare Market (HD), Rare Disease - Upstate NY Ecosystem
Location: City of Syracuse

Overview

The Position

Director, Healthcare Market (HD), Rare Disease - Upstate NY

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key.

Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

The Opportunity

The Rare Disease Healthcare Director (RD HD) is responsible for leading a cross functional team focused on supporting patients, caregivers, HCP and advocacy needs holistically within the Neurological Rare Disease (NRD) and Rare Blood Disorder (RBD) communities. The RD HD ensures both clinical and access questions are compliantly addressed for patients, caregivers and HCP accounts including other geographically aligned stakeholders (e.g., social workers, genetic counselors, health systems) to provide safe and effective patient care.

Success requires balancing the needs of multiple products, stakeholders and team member responsibilities based on local account and geography needs. They will strategically manage business opportunities, lead highly integrated teams while maintaining individual customer accountabilities. The Field Incentive Compensation plan drivers include Individual Measures (IMs).

This is a field based role
, it will cover Upstate NY, Vermont, Maine, New Hampshire, Massachusetts, Rhode Island, and Connecticut. It is preferred that candidates live in this area for consideration.

Team and Responsibilities

The RD HD leads and coaches roles across two therapeutic areas: the RBD team and the NRD team. The roles on these teams include:

  • RBD Account Managers:
    Demand-driving with HCPs and SPs; patient-facing
  • NRD Account Managers:
    Demand-driving with HCPs; reimbursement responsibilities; patient-facing/advocacy responsibilities
  • NRD Patient Assistance Liaisons:
    Patient-facing/advocacy responsibilities; reimbursement responsibilities
Key Accountabilities
  • Deeply understand the unique needs of each customer in their pursuit of improved patient outcomes. Lead the team to support brand goals and targets by working with Brand Marketing, Sales Operations, Specialty Pharmacies, Commercial Training & Development, and Access Solutions, among others.
  • Contribute to short-term priorities and long-term strategic vision in the local ecosystem, engaging in partnerships that improve customer experience, patient outcomes and business opportunities. Contribute to national therapeutic area strategies by sharing local insights and priorities.
  • Lead the development and execution of customer account planning for target accounts to deliver maximum impact opportunities.
  • Build, lead and motivate a diverse team with deep functional and therapeutic area expertise. With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly. Foster a culture that enables employees at all levels to live our Operating Principles.
  • The RD HD could have portfolio account management and/or payer responsibilities based on ecosystem needs. This will be assessed case-by-case to determine what’s best for customers and patients.
  • The RD HD will report to and be aligned to the Upstate NY Ecosystem and will collaborate with the West and East New England Ecosystem Leadership Teams on Rare Disease needs.
Location

This is a field-based position covering Upstate NY, VT, ME, NH, MA, RI, and CT. Relocation benefits are not available for this role. Overnight travel may be required and it may involve driving a company-provided or personal vehicle.

Who You Are

Required Qualifications:

  • Bachelor’s Degree is required.
  • 8+ years of work experience with a minimum of 3 years of field management experience and/or marketing experience with cross-functional industry…
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