SOS Care Manager
Listed on 2026-01-24
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Healthcare
Community Health
Overview
Make a meaningful difference where it matters most.
As a contracted partner with Rescue Mission in Onondaga County, Monroe Plan is sourcing experienced Care Managers who are committed to supporting vulnerable communities through compassionate, person-centered care. Rescue Mission is currently seeking a Care Manager to join their team in the Syracuse area, with a dedicated focus on individuals experiencing homelessness. In this role, you'll go beyond traditional care management - working hands-on to coordinate care, advocate for essential services, and help restore stability and dignity to those most you're driven by purpose and ready to be part of a collaborative, mission-led team, we invite you to explore this impactful opportunity.
When you join the Rescue Mission team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, competitive benefits, and a supportive, inclusive culture!
Position detailsCandidate must be willing to travel throughout Onondaga County on a regular basis. Position is full time.
This is a full time, 40 hour per week position. This position works primarily in the community. Position requires extensive travel throughout the Onondaga County area - mileage reimbursement is provided. The minimum and maximum hourly rate that Rescue Mission believes in good faith to be accurate for this position at the time of this posting is $25/hour. In addition to your salary, Rescue Mission offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks.
The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
Directly apply to Rescue Mission Careers | Rescue Mission
Position SummaryThe SOS CTI Care Manager’s role will involve community outreach on the streets, coordinating members’ needs before and after their move from street to home, enhancing their daily living skills, accompaniment to appointments, and advocating on their behalf when faced with discrimination or healthcare inequities. Member choice, harm reduction, non-coercion, flexibility, and person-centered care are essential elements of the SOS program model and should be front and center of the care delivered by the Care Manager.
This position works with substantial independence in the field, with consultation available from Team Lead, as needed.
ESSENTIAL JOB DUTIES/FUNCTIONS
ESSENTIAL JOB DUTIES/FUNCTIONSOutreach and Engagement (50%)
- Persistent and assertive outreach and engagement using strength-based approaches beginning either at known “hang-outs” or “hot spots” within the local communities or during an inpatient hospital admission or emergency department visit.
- Continuously assess the health and social needs of participants through SOS’s conversational and observational assessments and formalized risk assessment tools for those identified as being at high risk.
- Participate in hospital discharge planning meetings to identify the best community resources for returning members.
- Assist with appointment navigation including accompaniment to appointments, transportation training, re-engagement in community care, and addressing barriers to care.
- Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing, and other social needs of the member within the community.
- Obtain historical and collateral information from multiple sources to support members behavioral and physical health needs.
- Monitor, evaluate, and record participants progress with respect to care plan goals.
- Adheres to Oswego County professional boundaries and protocols.
Member/Provider Collaboration (30%)
- Work in collaboration with the regional partners to identify available housing and to support participants through the process. Tasks may include applying for housing, prepping for interviews, follow up with housing providers, and assistance with moving in (day of move) and with obtaining housing supplies and learning about the neighborhood.
- Participate in hospital…
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