Patient Representative - North Syracuse

Work Week:
Monday - Friday 4:45 AM to 4:15 PM

• Pleasantly checks in, answers phones, and schedules patient’s appointments within SOS. This position will primarily be at a check in desk, and will act as backup to check out and phones when volume allows. Work to include accurately inputting & updating patient demographic and insurance information in a timely manner, scheduling appointments utilizing our provider guidelines, scan insurance cards, printing provider paperwork, daily reports, provides appropriate front desk forms to patients to fill out, and other secretarial duties.
• Demonstrates thorough knowledge of our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver forms.
• Consistently asks appropriate questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability.
• Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor. Reschedules patients correctly & timely in system.
• Ensures the insurance information attached to the appointment is updated and informs patient of necessary requirements for their appointment such as (films, referral, insurance cards, records, etc.).
• Obtains referrals for office visits as required by insurance. Assisting patient using a VRI interpreting system. CD importing, intake and process payments for disability forms.
• Thorough knowledge of Allscripts system; how it is utilized when dealing with registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system.
• Takes patient task messages according to protocol ensuring accuracy and completeness of information.

Rewards for working at SOS are generous vacation days annually, 7 Paid Holidays and a work week of Monday – Friday – day hours, Medical and Dental Benefits, 401K, Life Insurance, LTD. SOS offers internal growth opportunities.

SOS provides total orthopedic care for a wide range of joint and muscle injuries, chronic musculoskeletal conditions and pain management. There is a reason why so many SOS patients recommend us to family and friends. It’s the SOS Quality of Care Experience
. We empower patients to understand their care plan and respect their time and schedules in a friendly, approachable manner.