Patient Representative

Work Week:
Monday – Friday 8:15am to 4:45pm

Job Responsibilities:

• Pleasantly checks in/ out and schedules patient’s appointments within SOS as needed. Work to include accurately inputting & updating patient demographic and insurance information in a timely manner, scan insurance cards, printing provider paperwork, daily reports, provides appropriate front desk forms to patients to fill out, and other secretarial type duties.
• Demonstrates thorough knowledge and stays up to date on our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver form and advised of patient portal.
• If scheduling, appropriately asks questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability or if addressing a patient walking in.
• Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor. Reschedules patients correctly & timely in system and will alert patients checking in if provider running late or need to reschedule.
• Ensures the insurance information attached to the appointment is updated and informs patient of necessary requirements for their appointment such as (films, referral, insurance cards, records, etc.).
• Thorough knowledge of Phreesia and Allscripts (Veradigm) system; how they are utilized when dealing with registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system.
• Takes patient task messages according to protocol ensuring accuracy and completeness of information.

SOS provides total orthopedic care for a wide range of joint and muscle injuries, chronic musculoskeletal conditions and pain management. There is a reason why so many SOS patients recommend us to family and friends. It’s the SOS Quality of Care Experience. We empower patients to understand their care plan and respect their time and schedules in a friendly, approachable manner.