Game Guest Service Representative - Temporary Part-Time

Game Day Guest Service Representative - Temporary Part-Time

Join to apply for the Game Day Guest Service Representative - Temporary Part-Time role at Syracuse University

The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in the  academic season. Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellent customer service throughout the Stadium.

Education and Experience

• As a Guest Service Representative, you are a leader for the entire Event Staff. We expect you to work as a team with all other Supervisors and staff personnel. You are encouraged to help in other areas as needed and assist all staff members that need assistance.
• Be a helpful, courteous leader of our staff and patrons.
• Have complete knowledge of the Dome Playbook, and policies & procedures.
• Monitor Event Staff members’ appearance, and performance.
• Must be able to obtain a NYS Security Guard License.

Skills and Knowledge

• Applicants must be flexible and able to work events that on average last between 5 and 7 hours.
• Events take place on nights, weekends, and some holidays.
• You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

Responsibilities

• Attend all pre-event meetings with the Dome Management staff prior to events.
• Assist in the event day preparation of the Guest Service office and materials.
• Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues.
• Be alert for radio calls, and respond to incidents in your designated area.
• Resolve Guest concerns and accommodate special requests.
• Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs.
• Be prepared to work with Event Staff on difficult issues that they cannot resolve.
• Report all on-the-job injuries, no matter how small, immediately.
• Complete Incident Reports as needed.
• Assist with coordination and accuracy of the JMA Dome lost and found program.
• Take part in post-game meeting with the Director of Security & Event Staff to review event.
• Perform additional responsibilities as needed and as directed by management.

Physical Requirements

• You must be able to stand and walk during an entire event in a stadium environment.
• Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair.

Tools/Equipment

• Portable Ticket Scanner if applicable.
• Metal Detecting equipment as needed.
• PPE will be provided and required to wear if needed.
• The specifics will be based on job duties.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.