Service Engineer

Pay range: $60-77k DOE

This position is located in Syracuse, NY.

At Bluefors, we design and manufacture world‑class cryogenic solutions that enable breakthrough discoveries. From our Syracuse, NY facility, home to Cryomech product lines, we develop and build cryogenic systems that power advances in quantum technology, scientific research, and other cutting‑edge industries. Founded in Finland in 2008, Bluefors quickly became the global leader in ultra‑low temperature systems. With the addition of Cryomech, Syracuse-based pioneer since 1963, our combined expertise allows us to deliver reliable, high‑performance products that scientists, innovators, and industries depend on every day.

Our team of 600+ professionals from over 50 nationalities is united by curiosity, craftsmanship, and a shared mission: to help our customers go further. Whether building precision cryocoolers, engineering complete measurement systems, or supporting our products in the field, we focus on quality, collaboration and progress.

This position reports to the Technical Support Supervisor and is responsible for working directly with external customers, internal service, sales, engineering and other departments.

• Fielding and troubleshooting customer service inquiries.
• Read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling units, applying knowledge of engineering theory and components.
• Identify and resolve equipment malfunctions, working with customers or field representatives as necessary to procure replacement parts.
• Test units using standard test equipment and analyze results to evaluate performance and determine need for adjustment.
• Adjust or replace defective or improperly functioning circuitry or components, using hand tools.
• Assemble, test, or maintain circuitry or components, according to engineering instructions, technical manuals, or knowledge of engineering theory, using hand tools.
• Visit customer sites, as necessary, to repair or commission equipment.
• Other duties as assigned.

• Bachelor's degree from a four‑year college or university; or an associate degree with three years related experience and/or training; or equivalent combination of education and experience.

• Strong verbal and written communication
• Strong troubleshooting skill
• Excellent customer service skills
• Strong and active listening skills
• Critical thinking, analysis, and time management
• Active learning – understanding the implications of new information for both current and new products for problem solving and decision making.
• Teamwork and collaboration
• Excellent interpersonal skills; flexibility to work with a diverse group of professionals, including subject matter experts.
• Familiar with test equipment (multimeters, gauges, etc.)

• Bluefors offers a generous benefits package including health, dental, vision, 401(k), long and short‑term disability, life, training, tuition reimbursement, and paid time off (PTO).

While performing the duties of this job, the employee is frequently required to sit, stand, walk, reach with arms and hands, and have hand and finger dexterity. The employee is regularly required to see, talk and hear. In an office setting, the employee may occasionally stoop, kneel, or crouch. The employee will frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts.

The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE must be worn as required. When traveling, the work environment will be dependent on remote work sites.

Bluefors is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.