Program Coordinator

Overview

Job Description The Program Coordinator is a key player in planning and implementation of the family orientation and Welcome Week programs for families and hires, trains and supervises the Family Support Navigator student leader team and a NODA Intern. The staff member takes a lead role in scheduling, securing presenters for and facilitating virtual initiatives for family engagement with the University.

The Program Coordinator manages program logistics and facilitates collaboration with many campus partners to plan Family Weekend (serving over 5,000 families and supporters) and recruits, trains, and supervises Family Weekend volunteers.

The Program Coordinator engages the family members and supporters of the university’s undergraduate students, supports student success and creates opportunities for family/supporter involvement in the student experience. The staff member shares responsibility with the Director for supporting families in crisis and fields critical feedback from the family constituency on behalf of the University. They help families identify appropriate resources and provide support as they and their student solve problems.

In addition, the Program Coordinator liaises with the Student Experience Communications team to manage communications and social media strategies for the department within University guidelines.

• Bachelor’s degree required.
• 2-3 years’ experience in a higher education setting strongly preferred.

• Excellent oral and written communication skills and experience writing and editing communications.
• Thorough knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.

• Adobe Creative Suite experience and web editing skills (e.g., Word Press).
• Event/Program planning and implementation experience.
• Evidence of working collaboratively with colleagues in a complex organization.
• Supervisory experience or skills.
• Ability to multi-task and stay organized.
• Ability to build relationships with constituents and manage confidential information.

• Implement Family Weekend program (5,000+ participants) for the families/supporters of all undergraduate students, including content, scheduling, campus collaborations, logistics, and program coordination.
• Ensure program aspects include academic support, inclusive programming, and programming that encourages family/supporter curiosity about campus resources and allows for family interactions with one another.
• Develop and implement communication plans and initiatives (with the direction of the Student Experience Communications Team) for family members of upper division students, first-generation students and those registered for and attending Family Weekend.
• Monitor activity on up to six parent-administered Facebook groups to share trending issues with the Director and other divisional and University-wide leadership.
• Leverage the tools within the Campu
  
  ESP Orange Family Connection portal to provide targeted communication to families, advertisements, and moderate several discussion boards.
• Use internal social media channels and other key Syracuse University channels, in consultation with SE Communications, to amplify messaging to families and supporters.
• Recruit, train, and supervise Family Support Navigator team (10 undergraduate student leaders) and a NODA Intern for the Summer Family Orientation Program by developing and providing training, evaluation and feedback efforts and creating their work schedule and responsibilities.
• Coordinate participation in up to ten admissions/ recruiting events for prospective students and represent the department.
• Plan, execute and host year-round virtual educational programming for families and supporters on important topics.
• Lead volunteer recruitment and training for 50-75 Family Weekend volunteers.
• Provide scheduling, support, and direction during Family Weekend.
• Share staff leadership responsibilities for key programs during Summer Family Orientation, Welcome Week and Family Weekend, including management of the Family Weekend Welcome Center and accessible parking process for Family Weekend.
• Share staff leadership of…