Coordinator of Student

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year.

Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

The Coordinator of Student Central coordinates the daily operations and continuous improvement of Student Central, the College's hub for student services and first point of contact for prospective and current students. This position supports enrollment and retention efforts by ensuring efficient processes, exceptional customer service, and accurate communication across all Student Central functions.

The Coordinator serves as a key contact for Student Central procedures, including New York State immunization regulations, Student Central email communications, OCC's chatbot and live chat systems, and Lazer Success. The role also supports knowledge base development, staff training, and process optimization across multiple service areas.

• Coordinate and support activities within Student Central; prioritize and delegate tasks to Enrollment Associates to best serve the campus community.
• Assist in overseeing daily operations, including supervision and monitoring of area activities as needed.
• Serve as team lead for student schedule adjustments, including course changes, overrides, and late adds.
• Administer OCC's chatbot (Ocelot) and live chat systems:
• Maintain and update the chatbot knowledge base.
• Respond to website chat inquiries daily.
• Identify and communicate website updates to the appropriate departments.
• Collaborate with the Enrollment Management Systems team to enhance chatbot functionality.
• Manage the Student Central email (occinfo), which covers inquiries related to Financial Aid, Student Accounts, Registration & Records.
• Provide support for the Call Center and Front Desk as needed.
• Understand and support the full functionality of the Campus Card Office, including troubleshooting card issues and explaining meal plan and flex dollar options.
• Gather and analyze Lazer Success data for reporting and continuous improvement.
• Develop, maintain, and coordinate departmental knowledge base content for use within Student Central and across the College.
• Work collaboratively to develop and implement new or revised departmental goals, processes, and training initiatives.
• Resolve student issues professionally and promptly, with a focus on the impact on student success.
• Provide technical advice and problem-solving assistance to staff and students, referring to appropriate departments when necessary.
• Participate in cross-departmental initiatives and college events, occasionally outside regular business hours.
• Maintain effective working relationships with students, faculty, staff, and external/community agencies.
• Perform other related duties as assigned.

• Associate's degree from a regionally accredited college, university or foreign equivalency.

• Bilingual in English and Spanish. English and other languages will be considered.
• Professional experience in a higher education environment.

• Strong oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to make sound, independent decisions and manage multiple priorities with overlapping deadlines.
• Strong technical proficiency and ability to learn complex systems quickly.
• Knowledge of conflict resolution techniques and ability to manage stressful situations professionally.
• Ability to build and maintain positive, effective relationships across academic and administrative departments.

• Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.
• Onondaga Community College offers a generous and competitive benefits package including:
  • New York State Local Retirement System (pension) or an Optional Retirement Plan (401(a)).
  • Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

• To be considered, please submit a resume and cover letter at the time of application.
• The three (3) references listed on the application must be professional references, two of which must be a current or former supervisor. Finalists will be contacted…