Member Services Call Center Supervisor
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-01-30
Listing for:
Broadview FCU
Full Time
position Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
A financial institution is looking for a Supervisor for its Member Service Center (Call Center) in Syracuse, NY. The role involves overseeing a team of representatives to ensure high-quality member service is delivered. Responsibilities include conducting performance reviews, managing escalated inquiries, and monitoring team metrics. Candidates should have supervisory experience in a call center, strong communication skills, and proficiency in Microsoft Office.
A commitment to customer service and improving operational efficiency is essential. Compensation ranges from $65,990 to $80,838 annually.
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