Community Admin

Overview

If you are passionate about connecting with people to make them feel at home, helping to make Syracuse a better place to live and work, and you feel a deep sense of accomplishment when you check off a bunch of boxes, then keep reading — this role was designed for you.

Commonspace is a shared workspace and living community built around connection, inclusion, and thoughtful work. We’re looking for a Community Administrator who is exceptional with people
, highly organized, and takes real pride in creating a welcoming, well-run space. This is an in-person role for someone who loves being at the center of things: welcoming members, keeping the space running smoothly, and creating a professional, friendly atmosphere.

Starting Salary Range is 42 - 45K+ depending on experience with lots of potential to grow

Day-to-Day Responsibilities

• Warmly welcome members, guests, and visitors, ensuring they feel comfortable and cared for
• Serve as the primary point of contact for coworking members and prospective members
• Give thoughtful, personalized tours of Commonspace Work and Commonspace Live apartments
• Listen closely to guests’ and members’ needs and tailor tours and conversations accordingly
• Follow up with prospective members in a friendly, non-pushy way
• Build genuine relationships and help people feel known and valued
• Address questions, concerns, or issues promptly, calmly, and positively
• Act as a concierge — helping people navigate the space and connect with resources or people

• Respond to incoming emails, calls, inquiries, and tour requests
• Onboard new coworking members (accounts, billing, access, welcome communication)
• Manage membership agreements and report delinquency as needed
• Maintain a hospitality-level standard of cleanliness, comfort, and presentation:
  Coffee station stocked and welcoming;
  Common areas tidy, calm, and near-perfect
• Perform walkthroughs of coworking and residential common areas
• Assist members with basic tech, printing, and account questions
• Maintain proficiency in operations software
• Ensure music, lighting, and overall atmosphere align with the Commonspace experience
• Any and all office related tasks such as purchasing, handling mail, submitting maintenance requests, etc.

• Support member-led events and gatherings
• Help plan and assist with Commonspace events
• Contribute to newsletters, emails, and social media
• Help spread the word about Commonspace through partnerships, content, and outreach
• Suggest creative ways to grow the community

• Help respond to inquiries from prospective apartment residents
• Give in-person tours of Commonspace Live apartments
• Answer basic questions and direct prospects to appropriate team members when needed
• Serve as a friendly, helpful in person contact for current residential tenants
• Conduct routine walkthroughs of residential common areas and report maintenance or cleaning needs

______________

• Is warm, personable, and professional
• Naturally thinks like a host and problem-solver
• Has strong attention to detail and follow-through
• Thrives in a people-facing, dynamic environment
• Communicates clearly, kindly, and confidently
• Takes pride in creating beautiful, welcoming spaces

Strong pluses (not required):

• Social media or email communication experience
• Event coordination experience
• Knowledge of Syracuse and the local community

At Commonspace, we believe:

• Hospitality builds community
• People remember how you made them feel
• A well-run space creates better work and better lives

If you love people, enjoy being visible and helpful throughout the day, and take pride in creating welcoming environments — we’d love to meet you.

Commonspace is a developer, owner and manager of apartments, work spaces, and a hotel/retreat venue. Our products include:

• Commonspace Live (CS Live) – 142 Apartment units in downtown Syracuse, NY.
• Commonspace Work (CS Work) – 20,000 SF CoWorking Space with private offices, open seating, conference room rentals, etc in downtown Syracuse, NY.
• Vanderkamp – Vanderkamp is a wilderness retreat set on 850 remote acres in Upstate New York with 5 lodges for overnight, wedding, and corporate retreats.

We think of ourselves as a hospitality company not as a property manager or landlord, etc. With this mindset comes a different way of communicating with our customers. We always want to be thinking about how to deliver legendary hospitality experiences. As such the CA is a welcoming individual with strong social skills as well as someone who thrives at task management.