Customer Service Representative

Join to apply for the Customer Service Representative role at Freeman Holdings Group
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Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co‑workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast‑paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

• Customer focus – naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft Office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy
• Bi‑lingual preferred

Reporting Relationship:
This position reports to the Customer Service Manager.

Work Environment:
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non‑moving aircraft.

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

This is a non‑exempt position. Shift work requires working evenings, weekends, and on scheduled company holidays.

Travel:
No travel is expected for this position.

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Zero tolerance drug‑free employer includes pre‑employment and random screening

Pay Rate: $17.00 - $17.50 (Flexibility in Starting Hourly Wage Based on Previous Aviation Experience)

Benefits: Our comprehensive package includes a matching 401(k) program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance‑based bonuses.

AAP/EEO Statement: Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.