Customer Service Representative

POSITION OVERVIEW

Ben Weitsman of Syracuse a division of Weitsman Family of Companies, the East Coast's largest privately held scrap metal processor is currently looking for a Customer Service Representative at our Syracuse, NY location.

• Weigh and purchase inbound scrap, obtain required information from customers for all transactions, and complete purchasing and shipping documents.
• Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
• Provide a best-in-class customer experience.
• Willingness to learn all aspects of the office.
• Willing to cross-train in other positions and assist other teammates as needed.
• Ability to work in a fast-paced, non-stop environment while providing excellent customer service.

• 3+ years of previous customer service experience preferred.
• Must be able to work well under pressure while providing excellent customer service.
• Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
• Must have excellent customer service, communication, organizational, and time management skills.
• Dependable and consistent work ethic.
• Must have the willingness to learn the facets of the scrap metal recycling industry.
• Computer experience preferred which includes Microsoft Excel, Word, and Office, and the ability to learn in-house systems (Buy Back Pro).
• Ability to meet attendance schedule with dependability and consistency.
• Must be able to pass all pre-employment requirements, which include but is not limited to a drug screen test and background check.

• Medical, Dental, & Vision
• 401 K
• Employer Paid Life Insurance
• Paid Holidays (6)
• Paid Vacation