Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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We are seeking a flexible, customer-focused leader to support a single retail office during tax season, helping to exceed client expectations and direct daily operations of the tax office.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, with escalation as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed on time with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.

• Experience supervising or managing people.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Ability to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent.

H&R Block invests in its people to support their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Access to Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Information about all available benefits is provided by the company.

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefit programs.

Pay Range: $15.50 - $29.00/Hour

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.