Customer Relations Representative

Job Overview

Safely and effectively procures new business and maintains existing customer base.

• $55,000 salary per year
• Medical, dental, and vision coverage offered
• 401(k) with employer contribution
• Paid holidays, vacation and sick time
• Company-sponsored life insurance
• Company-sponsored short and long-term disability
• Pet Insurance

• Responsible for soliciting new business and maintaining the existing customer base across the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps.
• Communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and overall satisfaction.
• Meet with cancelled accounts to determine reasons for canceling and attempt to get accounts back.
• Schedule meetings with customers and set-up cold calls in areas identified by the Division Manager and Procurement Operations Manager.
• Ability to properly communicate orally and in writing with customers and all levels of company personnel, including business owners, officers, division management, and staff.
• May be required to meet/communicate with various city and/or county inspectors involved in regulation and enforcement of laws and regulations pertaining to the services provided.
• 75-90 percent of the day will require being in the field visiting new and existing customers, depending on tasks assigned.
• Prepare customer setup sheets and possibly enter new customer information into the company's routing system.
• Provide daily reports to the Division General Manager and Procurement Operations Manager.
• Follow up on stops with no material picked up as identified by drivers to determine why the stop was routed and if it needs to be re-routed.
• Interact with others in a professional and ethical manner.
• Follow department and company procedures.
• Maintain regular attendance and punctuality.
• Other duties as assigned to ensure efficient and effective operation of the business. Responsibilities may change as business needs evolve.

• 3 to 5 years experience and contacts in the restaurant/food industry.
• Able to work independently.
• Working knowledge of Microsoft Office including Outlook, Excel and Word.
• High school diploma.
• Valid driver's license with an acceptable MVR.
• Local travel up to 90%.

Constantly (over 2/3):

• Travels to customer locations and moves throughout facilities such as kitchen and areas where grease collection occurs.
• Moves materials or documents up to 40 lb.
• Operates computer and other office productivity machinery such as calculator, copy machine and printer.
• Review documents, organize data and detect accuracy of information.
• Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail frequently (1/3 - 2/3).

Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability status, protected veteran status or any other characteristic protected by applicable federal, state or local law.