Back Office Customer Service Rep
Listed on 2026-02-10
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Administrative/Clerical
About us
Come join an exciting team with room for advancement! We are presently seeking Revenue Cycle Management Associates for openings in Syracuse. In addition to a starting wage of $22.61 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. The salary will automatically increase after 6 months to $24.53 per hour. The maximum pay within the job series is $33.43 per hour.
Under general supervision, perform administrative and back-office duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures. Perform work including, but not limited to, the following:
Job Responsibilities:
- Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email)
- Process and track Automated Clearing House (ACH) notification, return items, online lockbox decision tools, return checks, field collector payments, return and fee reports
- Basic account updates, field orders and outbound calls based on account parameters
- Perform out outbound Commercial & Industrial collections calls on accounts with balances
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