Residence Hall Operations Coordinator

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment.

Pay Range: $18.75 - $22.05 per hour

Staff Level: S4

FLSA Status:
Non‑exempt

Standard University business hours
8:30 am – 5:00 pm (academic year)
8:00 am – 4:30 pm (summer)
Hours may vary based on operational needs.

Full‑time (non‑exempt) Academic‑Year‑Only staff member in Residential Living. Assists with managing operational aspects of residential communities having 450 to 1200 residents and reports to the Operations Specialist. Major responsibilities include managing multiple residence hall main desks (including supervision of student desk staff), assisting with opening and closing of residential facilities, and overseeing package and mail deliveries for the residence halls. This role provides a high level of customer service to students and is part of a residential team that centers around student learning and development.

• Bachelor’s degree preferred and or equivalent experience.

• Strong customer service, administrative, and problem‑solving skills, including attention to detail.
• Excellent written and verbal communication skills.
• Ability to supervise student staff.
• Strong ability to handle multiple priorities and work across many different constituencies.
• Experience with general administrative responsibilities, coordination of processes, and supervision of front‑line service staff.
• Proficiency in Microsoft Office suite preferred.

• Complete administrative tasks and main desk operations as necessary, ensuring packages are logged and distributed in a timely fashion, troubleshooting lost packages, ordering keys for residence hall rooms and mailboxes, coordinating residence hall opening and closing processes that run out of the main desk, and monitoring and ordering equipment as needed.
• Cover desk shifts (during standard work hours) when a shift cannot be filled.

• Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15–30 Main Desk Assistants (MDAs) who work at the main desk of the residence hall.
• Create and monitor work schedules for MDAs. Process weekly payroll for all MDAs.

• Serve as the housing coordinator for one or more buildings: work closely with the Housing Office and the Residence Directors to track and report hall vacancies.
• Assist in the coordination of living agreements.
• Serve as a contact point for Facilities Services regarding facility‑related issues and concerns.
• Walk halls weekly with Residence Directors.
• Oversee administrative processes related to hall opening and closing. Monitor and approve guest passes.

• Provide general administrative support for two to three Residence Directors, including budget processing, creating/disseminating communications, processing on‑call logs, etc.
• Serve on University, Divisional, and Departmental Committees as requested.

• Takes an active interest in identifying and participating in professional development.
• Adheres to ACUHO‑I, NASPA, and ACPA ethical standards.
• Serves on University, Divisional, and Departmental Committees as requested.
• Exhibits ability to engage in in‑depth self‑reflection and apply what they have learned to professional and personal lives.
• Presents workshops and training sessions to staff and students.
• Works to develop intercultural competency skills and to create inclusive residential environments.

Not Applicable

Not Applicable

In addition to completing an online application, please attach a resume and cover letter.

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.