Front Desk Associate

Overview

Join to apply for the Front Desk Associate role at Planet Fitness in Syosset, NY
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Planet Fitness is dedicated to providing a high-quality fitness experience in a welcoming, judgement free environment. We are a large, growing franchisor and operator of fitness centers, with over 2,000 clubs and counting.

This posting summarizes the responsibilities, qualifications, compensation and benefits for the Front Desk Associate role.

• Greet members and guests as they enter and exit the club; assist with questions or concerns during check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related tasks such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours to assess membership needs.
• Process retail transactions and contribute to achieving sales goals.
• Maintain a clean and sanitized club environment, including equipment and Black Card spa amenities, and ensure restrooms are clean and stocked according to the cleaning schedule.
• Identify safety or policy issues during routine club walks and address them as appropriate.
• Address maintenance and facility concerns (e.g., broken or missing equipment) and escalate when needed.

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and movement throughout the club during shift.
• Frequent communication in person or by phone to exchange information.
• Must be able to lift up to 75 pounds.
• Frequent cleaning and sanitizing of equipment and facilities; exposure to cleaning chemicals.
• Flexibility to move and adjust positions to accomplish tasks.

The hourly pay range for this position is $16.50 to $17.75 per hour. Planet Fitness reserves the right to pay above or below the posted range based on factors unrelated to a person’s protected class.

• Medical, Dental, and Vision Insurance
• Short-term and Long-term Disability;
  Term Life Insurance
• 401(k) retirement savings plan;
  Flexible Spending Accounts
• Vacation, Sick and Holiday Pay
• Free Black Card Membership
• Other employer-sponsored benefits (availability may depend on full-time status).

All team members are responsible for contributing to a safe and healthy workplace by following policies and protocols, reporting unsafe conditions, and conducting work safely.

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