Production Supervisor

Overview

The Production Supervisor supports daily store operations by leading floral production, overseeing quality and inventory, and delivering exceptional customer service. This role serves as a keyholder and Manager-on-Duty when store leadership is not present and works hands-on in floral design, production, and sales while guiding associates to meet operational and service standards.

• Lead daily floral production to ensure accuracy, quality, and on-time order fulfillment.
• Serve as a keyholder, including opening and closing the store and securing store assets.
• Act as Manager-on-Duty in the absence of store leadership.
• Perform floral design and support production workflows as needed.
• Oversee product quality, waste reduction, and production efficiency.
• Assist with floral, plant, fresh, and hard goods ordering and inventory management.
• Support delivery routing coordination to ensure timely customer deliveries.
• Execute merchandising standards, including floor sets, pricing, signage, and promotions.
• Deliver exceptional customer service and drive sales, including add-on sales and B2B opportunities.
• Process transactions using POS and backend order systems; follow proper cash handling procedures.
• Train, coach, and support store associates.
• Ensure compliance with safety, sanitation, and company policies.

The expected salary range for this position is $24/hour. The actual compensation will be determined by experience and other factors permitted by the law.

• Retail experience required; floral design experience strongly preferred.
• Prior leadership, keyholder, or supervisory experience preferred.
• Strong customer service, organizational, and problem-solving skills.
• Ability to work in a fast-paced, production-driven environment.
• Flexible availability, including weekends as business needs require.
• Ability to stand for extended periods (8–10 hours).
• Frequent walking, bending, lifting, and reaching.
• Ability to lift up to 30 pounds regularly.
• May work in cooler/freezer environments.