Assistant Manager

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At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

All of our Team Members share one common goal – to make our members feel welcome in our Judgement Free Zone® and to deliver a consistent, exceptional experience.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Be a team player who values punctuality, reliability, and dependability.
• Handle all interactions with diplomacy and genuine motivation for helping others.
• Comfortably guide and support team members to complete tasks.
• Act with integrity and respect to everyone around you; act as a role model.
• Exhibit strong communication skills and ability to listen and empathize.
• Quickly apply information learned during online and hands‑on training.
• Enjoy coaching and leading others to success.
• Can handle conflict comfortably.

The Assistant Manager is a full‑time position that assists the club manager in overseeing club operations to ensure an exceptional “Judgement Free” member experience. You will be heavily involved with team member onboarding and training, leading the team through task completion, and driving club priorities and KPI goals.

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model outstanding member experience behaviors; coach and inspire others.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail products.
• Track KPI to identify strengths and opportunities; game‑plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Promote the Judgement Free Zone® by connecting with members on the floor and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and, if necessary, elevate to a Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Execute retail transactions with accuracy and drive sales goals.
• Maintain a clean and sanitized environment for all exercise equipment and Black Card spa amenities.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
• Perform a comprehensive walk‑through of all club areas to quickly fix safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment.

• Hourly pay range: $18.50 to $21.50. Planet Fitness reserves the right to pay above or below the posted range based on factors unrelated to a person’s protected class.
• Benefits include medical, dental, and vision insurance; short‑term and long‑term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership (full‑time employees only).

• 9‑12 months of experience in a customer service environment is preferred.
• 9‑12 months of experience supervising and leading a team is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club.
• Continual communication in person or on the phone.
• Must be able to lift up to 75 pounds.
• Encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement involving bending and twisting to accomplish tasks.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.

USD $18.50/Hr.
USD $21.50/Hr.