Store Manager, Retail & Store Manager

Join to apply for the Store Manager role at Victra - Verizon Authorized Retailer
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Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store.

We believe in #Performance #Collaboration #Integrity #Innovation #Celebration.

You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day‑to‑day activities of the entire store staff. You will drive high‑performance results within a fast‑paced sales environment, focusing on optimizing customer and employee experience. You will complete training courses and attend weekly sales leadership calls and always motivate your team.

• Driving personal sales by following our EGET sales process
• Leading your team by resolving customer issues and assisting with customer transactions
• Taking directions from the District Manager on day‑to‑day operations
• Setting and sharing daily/weekly/monthly goals with sales teams
• Providing your team with training and mentoring to deliver outstanding customer experience, handling customer flow and store traffic, and resolving escalations promptly
• Identifying any selling skill gaps, then building and implementing development plans
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed
• Monitoring inventory by restocking shelves, maintaining device security, and managing store cleanliness
• Leading store merchandising and planogram compliance in accordance with company expectations
• Completing store opening and closing activities
• Collective responsibility on attaining store targets daily/weekly/monthly

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay will include a base rate of $15.00 per hour with uncapped earning potential through commission.

You thrive in a sales environment and enjoy energizing a team you can develop and motivate. You set the bar high when it comes to achieving goals, know how to motivate others, are open to innovative ideas, relate well with a variety of people, and are attuned to the needs of others so that they can perform at their best. You know you have succeeded when you and your team deliver the best experience and drive world‑class results.

• Background in customer service within the retail, restaurant, or wireless industry (preferred)
• 1–2 years of experience in Customer Service or a leadership role
• Management experience in a commission‑based sales environment
• Proven history of achieving challenging team and individual sales goals
• Ability to balance multiple opposing priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and developing a high‑performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for extended periods of time

Employees must attend and complete a 2‑week New Hire University training program within 30 days of their official start date. This class may include overnight travel at the company’s expense. Various online and computer‑based training courses will be required throughout your employment with Victra.

You will be required to take a pre‑hire assessment that takes 10–12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps.

We’re proud to be an equal opportunity employer and celebrate our qualified candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.

Entry level

Full‑time

Sales and Business Development

Telecommunications