Client Care Specialist

Overview

Come Grow with Us! Ward Plumbing, Heating, & Air strives to be "The most respected, reputable, and recognized HVAC and plumbing contractor in Western Carolina." We are looking forward to adding professional, career-oriented, growth-minded individuals to our team of Client Care Specialists. Founded in 1977, Ward PH&A has established itself within the surrounding community as "The New Standard for 5-star Service" and we want you to help us continue to grow.

• Respond to incoming customer requests with courtesy, offering appointment windows and requested lead times.
• Engage in outbound contact with clients to secure the appropriate number of scheduled calls and club memberships required for a successful service operation.
• Ability to use multiple communication mediums including providing client care via phone calls, text message and email messaging systems.
• Follows Customer Care "Call Script" for quality and efficient responses to customers.
• Maintain required daily call counts to meet daily, weekly and monthly quotas.
• Maintain complete, accurate and updated information in the customer database.
• Ensure "Club Memberships" are renewed and preventative maintenance appointments are scheduled for technicians.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Aid other members of the Customer Care team to achieve department and company goals.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Participate in all company sponsored training classes.
• Always maintain a courteous demeanor with customers and associates.
• Always maintain a professional image by wearing company approved apparel.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

• Competitive Hourly Pay
• Monthly Bonus
• Performance bonus
• 100% Company Paid medical plan
• Company Retirement plan
• Paid holidays and paid time off
• Opportunities for career advancement

Please visit  to submit an application.

Job Type: Full-time or Part-Time

Salary: $17.00 - $20.00 per hour + $3-$5/hr bonus potential

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shifts
• Day shift
• Weekend availability

This position is subject to pre-employment criminal and motor vehicle background checks.