Bilingual Cable Sales Agent Job Sydney area,Nova Scotia Canada,IT/Tech

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you strive for excellence and enjoy helping others? Join our team as a Bilingual Customer Service & Sales Representative
, where you’ll support customers across the country with technical support
, account management
, and product sales
. This is an entry-level opportunity with paid training
, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls, emails, and live chats professionally and efficiently

Listen actively to understand customer needs and provide accurate solutions

Utilize internal systems and tools to manage customer accounts and process claims

Accurately document customer interactions and resolutions in CRM systems

Follow all required scripts, policies, and procedures

Use training and knowledge base resources to answer inquiries confidently

Escalate complex issues to management when necessary

Ensure first-call resolution through effective troubleshooting and communication

Stay current on program updates by attending training sessions and reviewing materials

Meet all attendance, schedule, and performance expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

Must be 18 years or older

High school diploma or equivalent

Strong written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Reliable and punctual with strong time management and self-motivation

Skilled in conflict resolution, problem-solving, and customer empathy

Able to multi-task, stay focused, and work independently

Team-oriented with a strong customer-first mindset

Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

1+ year of experience in customer service
, technical support
, inside sales
, back-office
, chat
, or administrative support

Experience working on state or federal programs

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which…


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