Customer Service Representative Job Sydney area,Nova Scotia Canada,Customer Service/HelpDesk

Position: Customer Service Representative (Hiring Immediately)

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing team!

In this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients
. You’ll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment
.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Manage inbound calls, chats, and emails with professionalism and empathy

Resolve product, process, and basic technical inquiries while aiming for first-contact resolution

Identify customer needs and offer relevant product or service solutions

Research, troubleshoot, and collaborate with internal teams to resolve issues

Document customer interactions accurately and maintain data confidentiality

Stay updated through ongoing training and knowledge resources

Uphold service standards and meet performance goals in a fast-paced environment

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years or older with a high school diploma or equivalent

Excellent written and verbal communication skills

Strong problem-solving, conflict resolution, and troubleshooting abilities

Ability to type 20+ WPM and navigate multiple systems confidently

Proficiency with Microsoft Office and familiarity with Windows operating systems

Reliable, punctual, and motivated with a strong work ethic

Customer-first mindset
: empathetic, patient, and responsive

Ability to multi-task, self-manage, and adapt in a fast-paced setting

Team-oriented with a positive, professional attitude

Preferred Experience (Not Required)

1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles

Experience handling government or enterprise accounts

Knowledge of CRM tools or call center systems

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental…


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