Sydney Cable Sales Representative

Sydney, NS

The sales job of the year is now hiring! We are looking for sales agents to support a national cable service provider. If you have a positive and persuasive personality and the drive to succeed, this is the career for you. With our industry‑leading training program, you will thrive and grow on our team. This position offers a competitive base wage, lucrative sales commissions, and contest incentives.

To be considered for this role you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

• Handle inbound and outbound contacts courteously, timely, and professionally.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to find missing information and coordinate with other departments as needed.
• Follow the processes of the Client program and perform all tasks professionally.
• Utilize systems and technology for account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Answer customer questions accurately using the knowledge base and training.
• Comply with requirements surrounding confidential and personal information.
• Escalate customer issues to managers as appropriate.
• Ensure first call resolution through problem solving and effective call handling.
• Attend meetings, training sessions, and review new training material to stay current.
• Adhere to all attendance and work schedule requirements.

This role supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country, resolving support issues, selling new products and services, and ensuring a best‑in‑class customer experience. Your confidence, engagement, teamwork, and positive outlook will contribute to daily success.

Ideal candidates are highly motivated, energetic, and dedicated. We provide world‑class training, so positive, driven, and confident applicants are encouraged to apply.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry using a computer.
• Ability to read and speak English fluently.
• Wired, high‑speed internet connection (Download speed of 20 Mbps+).
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Ability to work scheduled shifts during our hours of operation, including training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and ability to learn new systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).

At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are competitive and grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives…