CALL CENTER Representative

Location:

Sydney, NS

Full-Time

Hourly + Bonus

• Paid Training
• Paid Time Off
• Medical
• Dental
• Vision
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

No Resume Required, Entry-Level

Customer Service Representative supporting commercial and public sector clients. We are looking for Call Center Representatives to support inbound customer service, help desk, technical support, and back‑office processing roles. This entry‑level, on‑the‑job paid training position handles inbound inquiries, troubleshoots technical issues, and assists callers with product/process inquiries. Candidates should have excellent communication skills, be reliable and willing to learn on the job.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately and effectively escalate customer issues with the managerial team.
• Ensure first‑call resolution through problem solving and effective call handling.
• Attend meetings, training, and review all new training material to stay up‑to‑date on program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry utilizing a computer.
• Ability to read and speak English fluently.
• Have a wired, high‑speed internet connection (Download speed of 20
  
  Mbps+).
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to work scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and ability to learn new complex systems.
• Highly reliable with ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Appetite for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Starting compensation is based on experience. We offer competitive base pay and incentive opportunities. Benefits include paid time off, health benefits through Blue Cross, life insurance, supplemental insurance, career growth, paid training, engaging work environment, and casual dress code.

This job operates in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods. Must operate a computer, telephone headset, copier, printer and occasionally move objects up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified applicants. Contact Human Resources if you require accommodation.

At MCI we embrace differences. All employment decisions are based on merit. We maintain a non‑discriminatory environment and comply with all applicable laws. MCI will consider qualified applicants with criminal histories consistent with local and federal requirements. MCI will not tolerate discrimination or harassment.

To apply, submit your application today. This role is active.