Resource Care Coordinator-Sycamore Care Center

Resource Immediate Care Coordinator – Sycamore Immediate Care Center – Full Time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

The schedule for this position is three 12‑hour shifts (6:45 a.m. – 7:15 p.m.) with every third weekend (Saturday and Sunday) and rotating holidays required. This position includes an additional four hours for the RC responsibilities.

• Demonstrate proficiency in all aspects of the current role:
  Patient Service Representative (PSR), Immediate Care Tech (ICT), or Clinical Support Tech (CST West only).
• Act as a role model by providing customer service excellence (AIDET and NM phone etiquette).
• Act as a point person to address issues/complaints as they arise and escalates to appropriate resource as needed.
• Demonstrate proficiency in EMR registration, co‑pay collection and insurance collection or EMR clinical documentation.
• Demonstrate proficiency in downtime procedures.
• Coordinate the monthly employee work schedule.
• Participate in the hiring process: coordinate onboarding for new employees, provide general department/site orientation, assign preceptor for new hires, coordinate orientation schedule, and secure access to IT system and security access.
• Maintain a clean, safe, and stocked environment of care.
• Maintain department supply inventory and special‑order supplies.
• Maintain department equipment: enter work orders, follow up on status, and arrange loaner equipment.
• Participate in daily huddles and lead the huddle as needed.
• Prepare the clinics for EOC (quarterly rounding) and oversee department lab POC testing and equipment quality assurance.
• Encourage teamwork through positive leadership and communication.
• Assist with employee engagement (communication boards and department recognition process).
• Assist manager with special projects as needed.
• Maintain confidentiality.
• Attend department staff meetings and committees.
• Float to other ICC’s as needed.
• Perform other duties as assigned.

• Current ICC status:
  Patient Service Rep, Immediate Care Tech, or CST (West only).
• Basic Life Support Certified (CPR).
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a fast‑paced environment.
• Physical demands: lift/carry up to 50 pounds and push/pull up to 50 pounds.

• Minimum one year of ICC/Urgent Care experience required with demonstrated proficiency in current role.
• Previous supervisory or management experience.

Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign‑on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.