Sales & Events Coordinator; m​/w​/d

We are searching for a Sales & Events Coordinator to join our Mandarin Oriental Palace, Luzern.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

Based at the Mandarin Oriental Palace, Luzern, within the Commercial Strategy Division, the Sales & Events Coordinator is responsible for providing administrative and organizational support to the Sales, Groups & Events department.

• Provide administrative and organizational support to the Sales and Groups & Events department.
• Assist with client site inspections, sales appointments, and hosted visits as required.
• Prepare daily, and weekly reports, work on Power‑point presentations, raise internal forms, coordinate office supplies, and other tasks in liaison with this position.
• Support the end‑to‑end coordination of various group & event bookings, from initial enquiry through contracting, execution, and post‑event or post‑stay follow‑up.
• Prepare and manage proposals, contracts, function sheets, and related documentation with accuracy and attention to deadlines.
• Maintain accurate and up‑to‑date records within the sales and events management systems (HMS & Delphi).
• Liaise closely with internal departments to ensure seamless communication, operational readiness, and successful delivery of group and event business.
• Track key deadlines including deposits, final payments, rooming lists, and special client requirements.

• Previous experience in a similar administrative or event coordination role within a luxury hotel or hospitality environment preferred.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong communication skills in German and English; additional languages are an asset.
• Proficient in Microsoft Office and event software systems.
• A positive attitude, flexibility, and a passion for delivering exceptional service.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get‑away is only a reservation away.
• And much more!

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Sind Sie ein:e Meister:in Ihres Fachs? Arbeiten Sie gerne in einem Team, das gemeinsam Erfolge feiert, dabei Integrität und Respekt zeigt und verantwortungsvoll handelt? Leben Sie eine Wachstumsmentalität? Wir laden Sie ein, ein Fan des Außergewöhnlichen zu werden.

Mandarin Oriental ist der preisgekrönte…